Last updated: 28 August 2026
Panania Dental Surgery respects your privacy and is committed to handling personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and applicable health-records requirements.
Information we collect
We may collect information needed to provide dental care and operate the practice, including your name, date of birth, contact details, emergency contacts, medical and dental history, clinical notes, images and X-rays, treatment plans, appointment information, Medicare or health-fund details, payment information, correspondence, feedback and information submitted through our website.
How we collect information
We generally collect information directly from you, your parent, guardian or authorised representative. With your consent or where permitted by law, we may also receive information from another health practitioner, health service, laboratory, health fund, Medicare or another relevant organisation.
Why we use your information
We use personal information to arrange appointments, assess and provide dental care, maintain clinical records, communicate with you, process accounts and claims, manage recalls, obtain products or services connected with your care, improve our services and meet legal, regulatory and professional obligations.
When information may be disclosed
Where appropriate and permitted, information may be disclosed to health practitioners involved in your care, dental laboratories, diagnostic providers, hospitals, Medicare, health funds, payment providers, professional advisers, insurers, regulators and service providers supporting our practice. We limit disclosure to what is reasonably necessary and obtain consent where required.
Storage and security
Records may be held electronically and in paper form. We take reasonable steps to protect information from misuse, interference, loss and unauthorised access, modification or disclosure. Access is limited to authorised people who require it for their work.
Website, forms and service providers
Our website may collect technical information such as browser type, device information, pages visited and cookies used for security, functionality and analytics. Information entered into an online form is used to respond to your enquiry or appointment request. Please do not use the website form for urgent or emergency dental matters; call the practice instead.
Some technology or cloud service providers may process or store information outside Australia. The countries involved can vary depending on the provider. We take reasonable steps to use reputable providers and handle overseas disclosures as required by law.
Access and correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Contact the practice using the details below. We may need to verify your identity and may refuse access where permitted by law, in which case we will explain the reason where appropriate.
Privacy questions and complaints
If you have a privacy question or complaint, contact our Practice Manager. We will acknowledge and investigate the matter and aim to respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
Panania Dental Surgery
151 Tower Street, Panania NSW 2213
Phone: 02 9773 9132
Email: pananiadentalsurgery@gmail.com
We may update this policy when our practices, services or legal obligations change. The current version will be available on this website.